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Central Alberta Totes TERMS AND CONDITIONS Rental Agreement, Service Terms and Cancellation Policy Effective date: October 1, 2026 By reserving or using equipment or services from Central Alberta Totes (the "Company"), you (the "Customer") accept this agreement and its terms. 1. SERVICES The Company rents moving totes and related equipment (the "Equipment") for temporary use. Delivery and collection are provided only as described in the package selected by the Customer. Eligible bookings may include a dolly and moving blankets at no additional charge to help move the totes and other belongings. 2. RENTAL TERM - The rental period is the period shown in the booking confirmation. - The Equipment must be emptied and ready for collection on the agreed pickup date. - The Company may charge additional amounts for equipment kept beyond the agreed rental period. 3. PAYMENT No payment is collected when a booking request is submitted. After confirming availability and delivery details, the Company will confirm the final amount, including applicable distance fees and any approved discount, then request payment using the Customer's selected method: a Square-hosted payment link or e-transfer instructions. The Customer completes payment directly through the selected method. 4. SECURITY DEPOSIT, IF REQUIRED - The Company may request a refundable security deposit and will provide the amount and payment instructions separately. - The deposit will be released after the Equipment has been returned and inspected. - The Company may apply part or all of the deposit to damage, loss, or late-return amounts. 5. ACCEPTABLE USE The Customer will use the Equipment only for its intended purpose, stay within reasonable weight limits, and keep it away from hazardous materials and misuse. The Customer must keep the Equipment under their care and control during the rental period and use any provided dollies and blankets carefully and according to safe handling practices. 6. DELIVERY AND COLLECTION - The Customer must provide clear, safe, and reasonably accessible routes for delivery and pickup. - A missed delivery or pickup caused by the Customer's absence or lack of access may result in additional charges. - Once Equipment has been delivered, Equipment left outdoors or in an unsecured location remains at the Customer's risk. - Delivery and pickup within 50 km of Red Deer are included. Each address is priced by its distance from Red Deer: delivery is $40 and pickup is $40 for addresses 50-100 km away, and each is $75 for addresses 100-150 km away. Addresses beyond 150 km require a custom quote. Delivery and pickup fees are calculated separately using the addresses provided. 7. RISKS AND LIMITATION OF LIABILITY The Customer understands that using the Equipment may involve risks, including injury and property damage. To the fullest extent allowed by applicable law, the Company is not responsible for damage to personal belongings during packing, loading, moving, transport, or unloading; injuries arising from use of the Equipment; or loss caused by improper stacking, loading, or securing. To the fullest extent permitted by law, the Company's total liability for the rental service will not exceed the amount paid for that service. DOLLY EQUIPMENT When a dolly is supplied at no extra charge, the Customer accepts responsibility for using it safely. To the fullest extent permitted by applicable law, the Company is not liable for an accident, injury, property damage, or loss connected with use of the complimentary dolly. The Customer uses the dolly at their own risk. 8. CUSTOMER'S MOVING ACTIVITIES The Company does not pack, load, transport, or unload the Customer's belongings. After delivery, the Customer is responsible for all activities involving the Equipment. 9. DAMAGE, LOSS, AND RETURN The Customer must return all Equipment in the condition in which it was provided, reasonable wear from ordinary use excepted. Fee schedule: $15 for each damaged, lost or unreturned tote; $50 for each lost or unreturned dolly. The Company will determine whether damage or loss occurred and which fee applies, notify the Customer of amounts owing, and arrange payment separately. 10. INDEMNITY The Customer agrees to compensate and protect the Company, its owners, employees, and affiliates from claims, losses, damages, and liabilities resulting from the Customer's use or misuse of the Equipment, breach of this agreement, or injury or damage caused during the rental period. 11. CANCELLATION AND RESCHEDULING A cancellation made more than 48 hours before delivery receives a full refund. A cancellation made within 48 hours of delivery receives a 50% refund. A same-day cancellation is non-refundable. The Customer may request a no-charge rescheduling up to 24 hours before delivery, subject to availability. 12. LATE RETURNS If the Equipment is not ready for pickup on the scheduled date, the Company may charge daily rental extensions and additional pickup fees. 13. ACCESS AND INABILITY TO COMPLETE SERVICE Additional charges may apply when the Company cannot deliver or collect the Equipment because the location is inaccessible, the Customer supplied an incorrect address, or the Customer is unavailable. 14. EVENTS OUTSIDE REASONABLE CONTROL The Company is not responsible for delay or non-performance caused by circumstances beyond its reasonable control, including severe weather, natural disasters, transportation interruptions, or similar events. 15. CUSTOMER ACCEPTANCE Submitting a booking request confirms that the Customer has had the opportunity to read and understand this agreement and accepts its terms. The request is subject to the Company's confirmation of availability and delivery details. No payment method is charged when the request is submitted; payment is requested after confirmation using the method selected by the Customer. 16. GOVERNING LAW AND JURISDICTION This agreement is governed by the laws of the Province of Alberta and the applicable laws of Canada. The parties submit to the courts of Alberta for disputes arising from this agreement, subject to any rights or requirements that cannot legally be waived. 17. CONTACT Central Alberta Totes - Email: info@centralalbertatotes.ca © 2026 Central Alberta Totes. All rights reserved.